The Powder Shampoo Returns & Refund Policy

What is your return policy?

For hygiene reasons and because all of our aluminum bottles are refillable, meaning the contents can be emptied and then returned, we can not accept returns. Additionally, we have planted trees for every product we have sold and we like to discourage unnecessary carbon emissions.

We do offer mini sizes for every product, allowing you to try it before committing to a full-size purchase.

If you are unsatisfied with your purchase, please contact us at askme@thepowdershampoo.com, and we will do our best to help you get the most from your product. Any damages or discrepancies must be addressed within 7 days of receiving your order. We stand behind our products and will do everything we can to ensure you have a positive, powderful experience.

Any refunds will be issued as store credit.

 

Return exclusions:

  • Partial kits or bundles are not eligible for a return, only complete sets.
  • International shipping and/or duty fees are not eligible for a refund.
Based on 897 reviews
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I love this shampoo. This is my favorite. I have tried them all. It cleans my hair without leaving me with an itchy scalp.
I also love the little bottle which now has a top screw cap which prevent spilling when traveling.

I love this shampoo. It cleans my hair without leaving me with an itchy scalp.
I also love the little bottle which now has a top screw cap which prevent spilling when traveling.

I love this shampoo. It cleans my hair without leaving me with an itchy scalp.
I also love the little bottle which now has a top screw cap which prevent spilling when traveling.

I love this hydrating shampoo. It cleans my hair without leaving me with an itchy scalp. I am using this shampoo now for 2 years.

Scalp condtion: Normal scalp
Hair type: Frizzy
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy, Scalp feels fresh & less oily, Hair feels smooth & hydrated, Reduced dandruff flakes, Reduced hair loss/hair fall
The powder shampoo

This is good products. Will recommend to friends.

Scalp condtion: Sensitive scalp
Hair type: Wavy
Experience: Scalp is less irritated/itchy
The Salon Noticed a Difference

I have a sensitive scalp that would respond by making more skin and oil and I felt it on my scalp. I washed often and was tld my scalp was drying so I even tried the "washing once a week" regimen which was great fpr my hair, but my scalp was not happy. I have tried SEEN shampoo, kitsch shampoo bars, and Fekkai Apple Cider detox shampoo. They all worked great at first but slowly my scalp started creating buildup fast (only took over 24 hours).

I have been using the powder shampoo for a month now, and my stylist said my scalp look really calm and healthy. I was so happy. There is nothing bad or unhealthy with the prior shampoos I used. My body had a unique senstivity to them. I am glad I found the powder shampoo and sometimes I use the hydrating shampoo powder (the pink one) when my hair gets dry.

Scalp condtion: Oily scalp
Hair type: Frizzy , Fine
Experience: Scalp feels light; hair is voluminous
Clean

Makes your hair feel so clean and healthy.

Scalp condtion: Oily scalp
Hair type: Dry
Experience: Aromatherapy enhances shower experience, Lathers well & cleanses effectively, Scalp feels fresh & less oily
Amazing for Oily Hair – A Total Game-Changer!

I’ve struggled with oily hair for years, and this powder shampoo has been a total lifesaver. It absorbs excess oil instantly without leaving any white residue, and my hair feels fresh and clean all day long. I love how lightweight it is—perfect for travel or on-the-go touch-ups. Plus, it gives my roots a bit of volume, which is a nice bonus! It’s gentle on the scalp and doesn’t cause any irritation. I honestly don’t know how I lived without it. Highly recommend for anyone dealing with oily hair!

Skin type: Normal
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous, Reduced hair loss/hair fall
Lemongrass body wash

Great for travelling!

Invigorating shampoo

I've been using this for a while now and really like it. It's great for travelling and smells good. It makes my hair feel thicker as well.

Scalp condtion: Normal scalp
Hair type: Fine , Limp
Experience: Lathers well & cleanses effectively
Easy to use

I've only been using it a short time, so it'll be a bit before I see changes, but like the way my hair looks and feels after using. I'll keep at it! xxx

Scalp condtion: Oily scalp
Hair type: Straight
Experience: Lathers well & cleanses effectively
Super bubbly

Love how a small amount of this bubbles up to be super luxurious in your hair!

Personal use

It very beautiful. My hair fall stop when I start using this powder. It’s almost 7- 8 months I’m using it. N I let my son in law use too. He like it . It’s also stop his hair fall and there’s growing hair too.

Scalp condtion: Oily scalp
Hair type: Fine
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy, Scalp feels fresh & less oily
The perfect refill solution.

I love the paper packaging of the refill. It is perfect for recycling and the 'spout' fits perfectly into the bottle.
I have used the peppermint powder shampoo for four months now, and my hair feels much better for it. My hairdresser commented on how healthy my hair felt when I went for a cut last month, so it is definitely working.
It is great that refills are available and even better that it is plastic free.

Scalp condtion: Normal scalp
Hair type: Straight , Thinning
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous, Hair feels smooth & hydrated
Lovely product

A really lovely scent to this product and makes you feel like you’re doing good to your scalp! Lovely packaging and arrived quickly.

Scalp condtion: Normal scalp
Hair type: Dry , Straight , Colored / Bleach
Experience: Aromatherapy enhances shower experience
Shampoo (camellia & Geranium)

After shampooing my hair dry and entangled my fingers unable to comb through. Must use conditioner to smooth and comb through.

V
Powder Discovery Set (6 x 20g / 0.7oz)
Virginia Justice (Sydney, AU)
Scalp condtion: Oily scalp , Sensitive scalp , Dermatitis / Psoriasis
Hair type: Fine , Straight , Thinning
Skin type: Sensitive
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous, Scalp feels fresh & less oily
Travel minis

Love this product

A
Powder Discovery Set (6 x 20g / 0.7oz)
Anonymous (Oftringen, CH)
Scalp condtion: Oily scalp , Occasional Dandruff
Hair type: Straight
Skin type: Normal
Experience: Scalp feels light; hair is voluminous
Good, some residue

Good product with nice scents, otherwise no noticeable difference between the different shampoos. Leaves some annoying residue on the hair. Great space saver on travels and lasts a long time.

Scalp condtion: Oily scalp
Hair type: Fine
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy, Scalp feels fresh & less oily
great product

I’ve never used powder shampoo before but I was very pleasantly surprised by how easy it was to wash my hair and the fragrance is great too. This product works well for my fine, limp hair and it seems to stay fresher for longer. No residue or itchiness. I will buy this again. Thank You.

Amazing

Purchased initially for use in our caravan, it hadn’t even left our bathroom. Super efficient as a shampoo, very manageable hair when dried. Less waste and good value.

Scalp condtion: Sensitive scalp , Dermatitis / Psoriasis
Hair type: Fine , Straight
Skin type: Sensitive
Experience: Lathers well & cleanses effectively, Scalp is less irritated/itchy
Very Happy

I'm trialling the Discovery Set and so far am very happy.
My scalp feels clean and comfortable and my hair shiny and smooth.
The shampoos and body washes are going to be really great to take travelling, as my scalp and skin are very sensitive and react to most products.

Scalp condtion: Oily scalp , Occasional Dandruff
Hair type: Frizzy , Wavy
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy, Scalp feels fresh & less oily, Hair feels smooth & hydrated
Second review for 10% off

Already reviewed this product but just got an email saying that if I leave a review, I get 10% off my next purchase. So here we are. The shampoo is still great. You won't be disappointed with it.

Skin type: Normal, Dry
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience
Relax with breeze

Relaxing smell and easy to carry. Would really recommend this

I’ve tried several hair loss shampoos, and this is definitely one of my favorites! I have an oily scalp, so I have to do a double wash as usual. It lathers really well and I’ve noticeably seen a decrease in hair loss. Highly recommend!

Great shampoo, lathers well and leaves my hair very clean. Smells so good I’m using it up too fast :woman-shrugging: