The Powder Shampoo Returns & Refund Policy

What is your return policy?

For hygiene reasons and because all of our aluminum bottles are refillable, meaning the contents can be emptied and then returned, we can not accept returns. Additionally, we have planted trees for every product we have sold and we like to discourage unnecessary carbon emissions.

We do offer mini sizes for every product, allowing you to try it before committing to a full-size purchase.

If you are unsatisfied with your purchase, please contact us at askme@thepowdershampoo.com, and we will do our best to help you get the most from your product. Any damages or discrepancies must be addressed within 7 days of receiving your order. We stand behind our products and will do everything we can to ensure you have a positive, powderful experience.

Any refunds will be issued as store credit.

 

Return exclusions:

  • Partial kits or bundles are not eligible for a return, only complete sets.
  • International shipping and/or duty fees are not eligible for a refund.
Based on 1079 reviews
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Hair feels healthier

I've never seen my ends so healthy. Frizz is definitely under control. Can also do 2 days without washing if I do not work out. A lot of people complain about the packaging buf I just keep the bottles at a dry spot in the bathroom.

We're thrilled to hear that the Nourishing Repair Conditioner is working wonders for your hair — healthy ends and frizz control are exactly what we were aiming for! ✨

Scalp condtion: Normal scalp
Hair type: Straight
Experience: Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous
Disappointing

I love the related shampoo, but by contrast I've found the conditioner disappointing. I'm hoping I've just been unlucky with the batch, and may try again when I re-order shampoo.

The conditioner powder feels gritty, and unlike the shampoo it seems to dissolve to almost nothing (except small gritty lumps). This makes it difficult to apply, and it doesn't seem to lather or spread easily on my hair.

The scent is great, and my hair does seem to have more body, but overall I'm disappointed with the experience of use.

Scalp condtion: Normal scalp
Hair type: Straight
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous
Love!

This shampoo is everything I hoped it would be. It dissolves in a second, into a rich creamy paste which goes on smoothly and lathers beautifully. The scent is delicious, and my hair definitely has more body. I'm a convert.

The screw caps on the bottle are fiddly, and it is too easy to unscrew both together, potentially wasting product. Any chance of designing some sort of dispenser to issue standard 'doses' without risking spills or getting the product damp?

We’re over the moon to hear that the Invigorating Shampoo is everything you hoped for — from the creamy lather to the beautiful scent and the added body. It’s so rewarding to know it’s made a difference for you 🙌

Scalp condtion: Oily scalp
Hair type: Fine , Limp , Wavy , Thinning , Colored / Bleach
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous, Scalp feels fresh & less oily, Hair feels smooth & hydrated
Best oily hair shampoo

I’ve been using this for a while now and still love it as much as I did the first day I tried it, I’ve suffered with oily hair for as long as I can remember, I would wash my hair in the morning and by lunchtime it would start to look greasy again, I would be so embarrassed because it looked like I hadn’t washed it for a couple of days, I would even carry a can of dry shampoo around with me! That is until I found the powder shampoo, it has been an absolute game changer for me, I can actually go two whole days without washing my hair or using dry shampoo. So would i recommend it? Absolutely in a heartbeat….

Being able to go two days without washing or reaching for dry shampoo is a huge win, and we’re so happy it’s given you that confidence back.

It means the world to us that you've stuck with the product and still love it just as much as day one — that’s the best kind of feedback we could ask for! And yes, we’d absolutely recommend it too… in a heartbeat 😊

Scalp condtion: Normal scalp
Hair type: Fine
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy
Excellent product

Easy to use, leaves hair soft and shiny - I love it.

We're so happy to hear it's easy to use and leaves your hair soft and shiny. That’s exactly what we hoped it would do! We truly appreciate your support and kind words 😊

Scalp condtion: Dry scalp
Hair type: Limp
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous
Ginger and lemongrass

Its ok works as advertised, useful for travel

If there’s anything we can do to turn your experience from “okay” to “amazing,” we’d love to hear your thoughts. Your feedback helps us continue to improve!
Thanks again for your support

Scalp condtion: Sensitive scalp
Hair type: Fine
Experience: Lathers well & cleanses effectively, Hair feels smooth & hydrated
Really good to travel with

I bought it to travel with (light, not messy like a shampoo bar, and no problems with liquids at the airport). It's a grear shampoo - leaves my hair very shiny.

We're so glad to hear the Mini Powder Shampoo was the perfect travel companion, Even better to hear that it left your hair shiny and happy!

Scalp condtion: Normal scalp
Hair type: Straight
Experience: Lathers well & cleanses effectively, Scalp feels fresh & less oily, Hair feels smooth & hydrated

Strengthening Shampoo For Normal & Sensitive Scalps Grapefruit & Probiotics 70g / 2.47oz

Thank you so much for the 5 stars!

Scalp condtion: Oily scalp
Hair type: Fine , Thinning
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous, Scalp feels fresh & less oily, Scalp is less irritated/itchy, Hair feels smooth & hydrated, Reduced hair loss/hair fall
Great Products

Surprised by how little product is needed, hair feels great after use

We're so happy to hear you’re loving the Hydrating Volume Conditioner and that a little goes a long way — that’s one of our favourite things about it too!

Scalp condtion: Oily scalp
Hair type: Fine , Thinning
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous, Scalp feels fresh & less oily, Scalp is less irritated/itchy, Hair feels smooth & hydrated, Reduced hair loss/hair fall
Great Products

Since using the shampoo, my hair is now in great condition and grows quickly.Love the shower wash too, lovely scent

the scent is one of our favourites as well! Your kind words mean the world to us.

Scalp condtion: Occasional Dandruff
Hair type: Fine , Limp , Straight , Thinning , Colored / Bleach
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy, Reduced dandruff flakes
Who knew!

I have been using shampoo bars for a while with success but liked the idea of the powder shampoo for travel and, despite their convenience, the shampoo bars invariably go soggy in the tin! I wasn’t sure what to expect with the powder but it is amazing! Really easy to use - just tip some out onto damp hands and rub together and it lathers up. Leaves my hair feeling clean and fresh and bouncy - I’m not so sure about the conditioner. It doesn’t seem to work as well and the shampoo but it might be the way I am using it. But 10/10 for the packaging, ease of use, sustainability and also results from the shampoo.

Wow — thank you for such a detailed and thoughtful review! We're so happy to hear that we exceeded your expectations — especially as a seasoned shampoo bar user! It’s great to know you found it convenient, effective, and perfect for travel ✈️ We truly appreciate your kind words about our packaging, sustainability, and the product’s performance — it means the world to us! We've improved our conditioner formulation and would love to send you a new one try.

Scalp condtion: Oily scalp
Hair type: Fine , Thinning
Experience: Lathers well & cleanses effectively, Reduced hair loss/hair fall
Best hair shampoo

My daughter s complement me how much my hair has growing

We're absolutely thrilled to hear that you're seeing great results — and even more so that your daughter has noticed too! ✨

Scalp condtion: Normal scalp
Hair type: Fine , Thinning
Experience: Lathers well & cleanses effectively

Invigorating Shampoo For Thinning & Ageing Hair Bergamot, Biotin, Ginger & Ginseng 70g / 2.47oz

We truly appreciate your support and are thrilled to be part of your haircare routine!

Scalp condtion: Sensitive scalp
Hair type: Fine , Limp , Straight
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy
Smooth shiny hair

I was surprised how little powder I needed to use to achieve a good lather. My scalp doesn't feel tight, dry and itchy after use, so I'm a very happy user.

It’s amazing how a little powder goes such a long way, right? We’re so glad your hair feels smooth and shiny, and that your scalp is feeling calm and comfortable — that’s exactly what we aim for!

Skin type: Normal
Experience: Lathers well & cleanses effectively
Nice smell but a bit hard to usein the shower

Nice smell but a bit hard to usein the shower.

We're so glad you enjoyed the scent — it's one of our personal favourites too. Noted on the ease of use. We're always working to improve!

Scalp condtion: Normal scalp
Hair type: Fine , Wavy
Experience: Lathers well & cleanses effectively
Took some getting used to, but enjoying the experience

I bought this as a trial run to see if it would work to replace shampoo in plastic bottles. I was very happy with the lather and how my hair felt and looked after it was dry. sprinkling powder into your hair takes some getting used to, but once I get the hang of that, I think I will be very happy with this product.

You're absolutely right — switching from liquid to powder does take a little getting used to, but once it becomes part of your routine, it’s a game changer (and so much better for the planet ). We're so glad you're on this journey with us.

Scalp condtion: Normal scalp
Hair type: Fine , Frizzy , Curly , Thinning
Experience: Lathers well & cleanses effectively, Hair feels smooth & hydrated
A learning curve

A great idea! I put my dry product in a small reusable cup and rehydrate it before use. The learning part is how much product mixed with the right amount of water for how long! Once I figured out my perfect formula I a happy to say I am satisfied with this way of using shampoo and conditioner.

You're absolutely right — there can be a bit of a learning curve at first, but we're so glad to hear you've found your perfect mix. Your tip about using a small reusable cup is brilliant — sustainable and practical! 🙌 We love hearing how customers make our products work for them. If you ever need more tips or want to share your routine, we’re all ears!

Scalp condtion: Normal scalp
Hair type: Straight
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous, Scalp feels fresh & less oily, Hair feels smooth & hydrated
My hair feels so light and healthy

I have been trying for more than 5 years to find a shampoo that would eliminate or nearly eliminate paraban, lanolin, the plastic container, and unnecessary weight (for shipping) of water. I tried several bars, including Kitsch. I gave them a good try---a trial of a year or just under a year. My hair was left with a waxy or oily, heaviness. The solution was a vinegar rinse, but then I was buying plastic again! The first sample of The Powder Shampoo sold me! My hair felt great after the first wash and no vinegar rinse. I have been using it for a few weeks and my hair feels consistently clean, wax and oil free! I love it!

We know how frustrating it can be to try product after product and still feel like something’s missing — especially when you’re committed to clean ingredients, zero plastic, and reducing waste. It means the world to us that our formula worked for your hair and your values from the very first wash!

We’re so happy to have you as part of our community. Here’s to many more great hair days — plastic-free, wax-free, and full of joy! ✨

Scalp condtion: Normal scalp
Hair type: Thinning
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous
Great for travel

Purchased this predominantly for travel but have found that I like the shampoo so much I now use it every day. My hair is very thin and I don’t feel it weighs my hair down after shampooing. I also like that it has no parabens /SLS.

We’re thrilled to hear that what started as your go-to travel shampoo has become part of your daily routine — that’s the ultimate compliment. Thank you for choosing to go waterless and plastic-free with us! ✨

Scalp condtion: Sensitive scalp
Hair type: Frizzy , Wavy
Experience: Scalp feels light; hair is voluminous, Scalp is less irritated/itchy
Very Good

Made my scalp feel so fresh, I have thick wavy hair and it took a lot of conditioner to get through. It might feel like more product compared to liquid conditioner, but I think it's about the same and without the plastic bottle, which is a huge plus. I didn't have to use as much shampoo powder to get a good lather, and it smells great.

Scalp condtion: Oily scalp , Sensitive scalp
Hair type: Fine , Wavy , Thinning , Colored / Bleach
Experience: Lathers well & cleanses effectively, Scalp feels fresh & less oily, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy
I bought this shampoo for travel, but...

I bought this shampoo for travel, but now I use it at home. It leaves my hair clean and fresh with extra body. I do not have itchy scalp any more!

Scalp condtion: Oily scalp , Sensitive scalp
Hair type: Fine , Wavy , Thinning , Colored / Bleach
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous, Scalp feels fresh & less oily
Was scared of Powder Shampoo

I will be traveling for a few weeks soon, and I wanted to try Powder Shampoo to avoid the airport liquid issues. I tried it for two weeks to make sure it works for me. I have color treated, thinning, fine hair. It is amazing! My hair has more body and shine than with my liquid products! No itchy scalp! I will now use it on an everyday basis instead of just for travel! I highly recommend it!

Skin type: Normal
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous, Hair feels smooth & hydrated
Brilliant

Amazing for the gym and takes up minimal space in my bag

Scalp condtion: Dermatitis / Psoriasis
Hair type: Frizzy
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy, Scalp feels fresh & less oily, Hair feels smooth & hydrated, Reduced hair loss/hair fall
The conditioner I’ve been waiting for

The Nourishing Conditioner is perfect for my sensitive scalp and my coarse frizz prone grey hair. I have seborrheic dermatitis and dry aging hair. I have tried every shampoo and conditioner there is to smooth my hair but not irritate my scalp. This condition makes my hair more manageable without weighing it down and is gentle on my scalp. So happy I tried this product.

L
Body Wash Discovery Set (2 x 20g / 0.7oz)
Lynn Hanson (Sheffield, GB)
Skin type: Normal
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience
Lovely body wash

Love the scent and fact that this product is very light, and eco friendly with no waste plastic. Great product.